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NGA Employee CAC Resources

Step 3 - Using Remote Access For Windows

Install Citrix Workspace

1. From the Citrix website ( ),
2. When prompted, click Run. If only prompted with download, install the application after the saving the file.
3. Follow the on screen directions for the Citrix Workspace to complete the installation.


Remote Access from Windows 10 using Internet Explorer (steps are similar for using Google Chrome, images may be different)

1. Insert your Common Access Card (CAC) into the reader and navigate to:

2. If you have been migrated to the PIV certificate select it. If you have not been migrated, select the Email Certificate to login to the storefront. NOTE: You may be prompted to enter your PIN multiple times.

3. Next, select the Desktop icon to launch the Citrix session. Please note that a file may appear at the bottom of your browser (similar to a downloaded file) that would need to be opened to access the remote session.

4. Once the Citrix session launches, you will be prompted to select a certificate again. You will have to select between the multiple smart card options. If you have been migrated to the PIV certificate select it. If you have not been migrated select the ID certificate. ***For the PIV cert it will be a 16 digit number followed by @mil***

If you receive the error message, “The smart card cannot perform the requested operation” or “The operation requires a different smart card” please complete Step 1 – Setting Up Your CAC Reader again. If this does not fix the issue please contact the Enterprise Service Center (800) 455-0899 ext 75555.

When you are prompted which certificate to select if you have been migrated to the PIV certificate select it. If you have not been migrated please select the other certificate.

5. To end your session, from the drop down select Ctrl+Alt+Del and sign out.


Clearing Browser Cache:

Microsoft Internet Explorer

  1. Open Internet Explorer.
  2. Click Tools (Alt + X)
  3. Select Internet Options.
  4. On the General tab, under Browsing History, select Settings.
  5. Select View Files.
  6. Select all files using Ctrl + A, and press Delete on your keyboard.
  7. Close out the browser completely and then reopen.

Google Chrome

  1. Open Chrome.
  2. Select Menu (three vertical dots on upper right side).
  3. Click More Tools.
  4. Click Clear Browsing Data.
  5. From the Basic tab Change the Time range to clear to "All time" and checkmark all available boxes.
  6. Select Clear Data.


Clearing Browser SSL State:

Microsoft Internet Explorer

  1. Click "Tools".
  2. Click the Content tab.
  3. Click Clear SSL state, and then click OK.

Google Chrome

  1. Click the Settings icon, and then click Settings.
  2. Click Show advanced settings.
    • Under Network, click Change proxy settings. The Internet Properties dialog box appears.
  3. Click the Content tab.
  4. Click Clear SSL state, and then click OK.



Recommended CAC reader hardware:

  • SCR3310v2.0
  • uTrust SmartFold SCR3500
  • OMNIKEY 312
  • OMNIKEY 3021
  • F1DN005U
  • F1DN008U

Need Assistance?

For detailed instructions, please refer to the Remote Access User Guide.

Remote User Guide

If you are having trouble with these steps, please contact the Enterprise Service Center.