The NGA Ombudsman is an informal resource to help answer questions and resolve concerns from employees and external consumers of NGA products.
Confidential - The Ombudsman holds all communications with those seeking assistance in strict confidence and takes all reasonable steps to safeguard both anonymity and confidentiality.
Impartial - The Ombudsman is NGA's designated neutral third party and does not advocate on behalf of any individual. Impartiality does not preclude the Ombudsman from advocating for positive organizational changes.
Informal - As an informal resource, the Ombudsman does not serve as part of any formal grievance or complaint process; accept or provide official notice of an alleged violation; serve as a witness or testify in formal proceedings; or conduct formal investigations or issue investigative reports.